Customer Support Automation
Your support inbox answers itself overnight. In the morning the repeat questions are already closed, and for the rest your agent finds a reply written and waiting. Anything ambiguous still goes to a person, with the history attached.
- Price
- from $2,000
- Time to live
- from 1-2 weeks
What it does
- 01Tickets arrive sorted by topic, language and urgency, in the right queue
- 02A reply already written from your own help pages, for the agent to approve
- 03Order status, returns and billing basics answered without a person
- 04When it escalates, your agent gets the history and a suggested next step
- 05Tags, CRM updates and follow-up notes written after the conversation ends
- 06Works inside Zendesk, Intercom, Freshdesk, HubSpot or a shared mailbox
What ships in the first two weeks
- Week 1: sorting and routing running on last quarter's tickets, with accuracy reported
- Week 2: drafted replies on one channel, handling time measured against where you started
- At handover you get a written guide, the test set and three months of fixes
Every delivery ends with the code in your accounts, a guide your team can follow and three months of fixes. Scope and price are fixed in writing before we start.
Questions
01Will this replace our agents?
The economics work without replacing anyone. The freed hours go to harder tickets, longer coverage and a cleared backlog. The cost calculator prices a ticket done by a person against a ticket done by a model plus the review; the review share is yours to set.
02What resolution rate should we expect from self-serve?
Plan around a third to a half fully self-served for a well-grounded assistant on a real knowledge base. Vendor claims above that usually count partial deflections. We baseline your own number in the first two weeks.
03Which helpdesk do you integrate with?
Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Jira Service Management and any tool with an API. The automation reads and writes tickets in the system your team already uses.
04How fast can this go live?
A scoped first system ships in 1-2 weeks: classification plus drafted replies on one channel, measured against your current handle time from day one.
05What does support automation cost for a small team?
From $2,000 fixed for the first scoped piece, usually ticket classification and drafted replies inside your helpdesk, live in 1-2 weeks. Self-serve answers for repeat questions come as the next scope with its own price. Three months of fixes are included.
06Does it handle support in Russian and English at once?
Yes. Tickets are classified and answered in the language they arrive in, and the agent sees the draft in that language too. For a team serving customers in Russian, English and a local EU language this is the usual setup, not an extra.
Tell us the task and get a price within 1 day
You describe the process, we tell you what a first version costs and how long it takes. Free, no slides.