[LEGAL] / TERMS_OF_SERVICE

Terms of Service

Last updated: July 3, 2026

These Terms of Service ("Terms") explain how we work with you and set the legal ground rules for it. They apply to A&M Flow ("Company", "we", "us" or "our"), an engineer-led AI consulting and software-development practice based in the European Union, and to the client that engages us or uses our services ("Client", "you"). We are a small team, so these Terms are written to be read, not just filed: each section opens with a plain-language summary of what it means before the formal clauses. Every engagement is also governed by a Statement of Work we agree with you before any work starts; where a signed Statement of Work differs from these Terms, the Statement of Work controls the engagement it governs. By engaging us, signing a Statement of Work or using our services, you confirm you have read and accept these Terms and that you have authority to bind the organisation you act for. If you do not agree, do not use our services.

Definitions

In short: a few plain definitions so the rest reads cleanly.

How we work

In short: a free 30-minute call, then a written fixed-price quote before any work, a first build that usually ships in one to two weeks, three months of included fixes after launch and an optional ongoing program if you want continuous work.

Engagements and Statements of Work

In short: each project runs under its own Statement of Work, which is the document that controls it. Anything outside the agreed scope is a separately quoted change request.

Included fixes, change requests and the ongoing program

In short: for three months after launch we fix what we shipped, for free. New features are change requests. Continuous work is the optional monthly program.

Client responsibilities

In short: give us timely access and a decision-maker, be straight with us about your data and constraints and keep the accounts your system runs on (your cloud, your model providers) in your own name and pay their usage.

Code ownership and intellectual property

In short: you own the code we write for you from the first commit. It lives in your repository and runs in your accounts, so if we part ways everything keeps working without us. We keep our own pre-existing tools and generic know-how.

Fees and payment

In short: fixed-price milestones set in the Statement of Work; the ongoing program bills monthly. Standard net terms and late-payment rules apply.

Third-party costs and taxes

In short: the accounts your system runs on are billed to you directly by those providers, never marked up by us. Our fees do not include VAT.

Confidentiality

In short: we keep what you share confidential, we are glad to sign your NDA and we do not name you publicly without permission.

Data protection

In short: we are an EU practice and handle personal data under the GDPR. Full detail is in our Privacy Policy.

Security

In short: we apply sensible security measures, you secure the accounts under your control and we tell each other promptly about incidents.

Working with AI honestly

In short: AI is probabilistic, so no one can guarantee it is always right. We design for and measure a target quality level, we ask you to keep human review where the stakes need it and we will say no when AI is the wrong tool.

No professional advice

In short: we build systems, we are not your lawyer or accountant and nothing we deliver is regulated professional advice.

Third-party services and dependencies

In short: your system relies on outside providers (cloud, AI models) whose terms and pricing apply to your own accounts and can change outside our control.

Warranties

In short: we warrant we can do this work and will do it with reasonable skill and care. We disclaim the rest just below.

Disclaimers

In short: beyond the warranties above, the Services are provided as is, and we cannot promise AI output is error-free.

Limitation of liability

In short: neither of us is liable for indirect or consequential losses, and our total liability is capped at what you paid us for the engagement in the twelve months before the claim. Some liabilities cannot be limited by law, and we do not try to.

Indemnification

In short: you cover claims arising from your materials or misuse; we cover claims that the code we originate infringes someone's intellectual property.

Term and termination

In short: either side can end an engagement on notice, or immediately for a serious unresolved breach. Because your system runs in your own accounts, it keeps working after we part ways.

Effect of termination and survival

In short: ending an engagement does not erase the parts that are meant to last, like confidentiality and intellectual property.

Force majeure

In short: neither side is liable for delays caused by events outside its reasonable control.

Changes to these terms

In short: we may update these Terms; the version that applies to your engagement is the one in force when it began.

General

In short: the usual boilerplate: entire agreement, assignment, severability, notices and that we work as independent contractors.

Governing law and disputes

In short: EU law and the courts of the EU member state where we are established govern any dispute, after a good-faith attempt to resolve it directly.

Contact

Questions about these Terms can be sent to A&M Flow by email at anmwashere@gmail.com or by phone at +48 735 058 874. We aim to respond within five (5) business days.