Telegram Bot for a Small Business, What It Does, What It Costs, How to Get One

• Answers questions. Prices, hours, delivery, terms, what is in stock, all from your own documents, with the source shown so it cannot invent a number.
• Takes bookings and orders. Writes them into your calendar, sheet or CRM and confirms to the customer in the chat.
• Hands over. When the question is unusual or the customer is upset, a person gets the chat with the whole history, in Telegram or in your helpdesk.
• Works in the customer's language. Russian, English and the local language in one bot, tested on the same questions before launch.

The same assistant can sit on your website and in WhatsApp at the same time. Telegram is usually the first channel for a Russian-speaking audience because customers already have it open.

On top of the build price there is model usage, paid by you to the vendor at published prices. A bot that handles a few hundred conversations a month costs tens of dollars a month to run. Telegram itself charges nothing for a bot.

• Day 1. You write to us. Within one working day you get a reply with whether a bot makes sense for your case and a price.
• Week 1. We load your price list, policies and typical replies, and the bot answers a fixed set of test questions with sources.
• Week 2. The bot goes live in your own Telegram account, with handover to a named person and a short written guide.
• Three months after. If something breaks, you write and we fix it. The bot, the code and the data are yours.